Frequently Asked Questions

We believe in keeping things clear & simple to make your shopping experience smooth.

SUPPORT

You can reach us through email at sangwanmamta1988@gmail.com or connect via Call/WhatsApp at +91-9103857025. We're happy to help with any queries or concerns.

Click on the “Forgot Password” option on the login page. Enter your registered email address, and you'll receive a reset link. Please note: the link is valid for 10 minutes.

PRODUCT

You can browse through our collections or use the search icon in the header.

ORDERS

Shipping is FREE

You may cancel your order within 24 hours of placing it by contacting us via email or WhatsApp. Once an order is shipped, cancellation is no longer possible.

Once your order is placed, you will receive a confirmation email. As soon as it ships, you’ll get a tracking link via email to monitor its status.

Yes, international shipping is available.

REFUND & EXCHANGE

We do not offer returns or refunds. However, we do allow exchanges in the following cases:

1.The product received is not what was ordered.
2.The size is different from what was selected.
3.The product arrives damaged.
To qualify, the product must be unused, with all original tags and packaging intact. Exchange requests must be raised within 48 hours of delivery.

We are unable to accept exchanges if:

1.The product has been worn, used, or altered.
2.The batch number on the product doesn’t match the invoice.